PLEASE CAREFULLY READ THESE TERMS OF USE. BY USING THIS WEBSITE YOU INDICATE YOUR UNDERSTANDING AND ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS YOU SHALL NOT USE THIS WEBSITE.

In terms of Information Technology Act, 2000, this document is an electronic record. Being generated by a computer system it does not require any physical or digital signatures.

The domain name www.venussupermart.com is owned by Venus Plastics (hereinafter referred to as “Organization”). For the purpose of these Terms of Service, wherever the context so requires "You", "User", “Customer”, “Client” shall mean any natural or legal person who has agreed to become a member on the Website by providing Registration Data while registering on the Website. The site also providing its services without registration does not absolve You of this contractual relationship. The term "We", "Us", "Our", “Organization”, “company”, “website”, “site” shall mean www.venussupermart.com.

The use of this website by You is solely governed by this policy and any policy so mentioned by terms of reference. Moving past home page, or using any of the services shall be taken to mean that You have read and agreed to all of the policies so binding in You and that You are contracting with the Sole proprietorship and have undertaken binding obligations with the Sole proprietorship.

You will be subject to the rules, guidelines, policies, terms, and conditions applicable to any service that is provided by this site, and they shall be deemed to be incorporated into this Terms of Service and shall be considered as part and parcel of this Terms of Service.

The Customer agrees to these Terms and Conditions (T&C) by accessing this Website. All commercial/contractual terms are offered by and agreed to between Customers and the company alone.

Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 are not eligible to use the Website. The company shall not be held directly or indirectly liable for any damages arising from the customer’s or any 3rd party’s misuse or violation of the Terms & Conditions of the website and/or mobile apps, and any other related policies associated with the Website.

1. General Acceptance of Terms and Conditions (T&Cs)

1. The company is into the business of sale of packaging products, pouches fashion and other allied products (collectively, the "Service") on the website the company (hereinafter referred to as "Website") subject to these Terms of Use (these "Terms"). By using the Service, you agree to comply with these Terms. Additionally, when using a portion of the Service, you agree to conform to any applicable posted guidelines for such goods/service, which may change from time to time.

1. You understand and agree that you are solely responsible for reviewing these Terms from time to time. Should you object to any term or condition of these Terms, any guideline, or any subsequent changes thereto or become unhappy with the website in any way, your only choice is to immediately discontinue use of the website. These Terms may be updated by the Organisation time to time at its sole discretion.

1. You understand and agree that to the extent you are located in the territory of India, you will utilize the goods/Service(s) in compliance with any laws, regulations, and guidelines that may be under the jurisdiction of the Office of concerned departments of the State and the Central Government from time to time.

1. The website is committed to, and respects, your privacy, and security. We will not disclose your personal information to third parties except as required to fulfil the ordinary course of our business operations or as required by law to meet social, legal or statutory obligations and requirements.

1. By visiting/using the Website, you acknowledge and agree to the following

1. The Website does not solicit, nor receive any proprietary, confidential, or personally identifiable information from visitors.

1. information submitted voluntarily to the company through online forms on Site or gathered through the use of cookies or other sources  is used only by the company, and the Organisation will not share this information with any outside parties unless it is required by law or in response to a verified request from a law enforcement/government official relating to a criminal investigation or alleged illegal activity.

1. Any non-personal information or material sent to the company will be deemed NOT confidential. By sending it, you grant the company an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit and distribute those materials or information, and you also agree that the company is free to use any ideas, concepts, know-how, or techniques that you send us for any purpose. However, we will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless you grant us permission to do so.

1. The company reserves the right to modify this policy at any time by posting an updated Terms and Conditions (“T&C”) and/or privacy policy in this space.

1. The company assumes no responsibility for errors or omissions in the information or other documents which are referenced by or linked to this website.

1. This website could include technical or other inaccuracies or typographical errors. Changes are periodically made to the information herein; these will be incorporated in new editions of this website. The company may make improvements and/or changes in the product(s) and/or the content described in this website from time to time.

1. You may view, copy, print, and distribute documents available on this website, as long as the documents are used in their unaltered form solely for personal, informational, non-commercial purposes with credit to the company.

1. The company may send you E-mails / SMS communication relating to the Products/services/ Information/Promotional activities/Offers Program from time to time on your registered contact details. In case of any objection with such E-mails/SMS, do mail us request on venussupermartindia@gmail.com to stop email/SMS in future.

1. Product Information

1. All offers for products or services are governed by the description and specifications of the products.

1. The photo/images used to present the products are for demonstrative purpose only. Since the organic products are process-free products, the actual appearance of the products may not be appealing to the eyes as represented in the labels or photos or images.

1. The Company has tried its level best to take care of the quality of the products that it receives from the vendor and/or producer as per the required norms and guidelines issued by the government from time to time.

1. The company does not implicitly or explicitly endorse or advertise the goods and associated brands on the Website. References on this Website to any names, marks, organic goods or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to the Customer and do not in any way constitute or imply to be an endorsement, sponsorship or recommendation of the third party, information, organic goods and/or service by the company. In case you find in any activity what is mentioned above, please report to venussupermart@gmail.com

1. Products once delivered will not be taken back unless otherwise specifically mentioned or agreed by the Site or Company unless it is in compliance with the return policy of the company and/or company’s discretion.

1. For additional information about our products, please contact at venussupermart@gmail.com

1. Intellectual Property Rights (IPR):

1. The company expressly reserves all intellectual property rights in all text, programs, organic goods, processes, technology, content and other materials, which appear on this Website and mobile apps. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under the Terms or any third party's intellectual property rights.

1. Apart from the brands / Intellectual Property Rights (IPR) owned by the company, all other trademarks/ brands displayed on the Website are the property of their respective brand owners and displayed on the Website with prior consent by the company.

1. The company hereby allows the Customer to only access the website for personal use and not to download or modify any portion of it. This website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of the company.

1. All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Website on or by this Site or otherwise disclosed, submitted or offered in connection with the use of this Website (collectively, the "Feedback") shall be and remain the property of  the company. Such disclosure, submission or offer of any Feedback on the Website shall constitute an property of the company worldwide rights, titles and interests in all copyrights and other intellectual properties in the Feedback by the Users.

1. Warrants and representation to the Customer by Company

With respect to the sale of Product by the company to the Customers, the company hereby represents and warrants to the customers the following:

1. The company has the right to sell the Products to the Customer through the Website;

1. Customer shall have and enjoy quiet possession of the Products on completion of sale;

1. Customer shall be entitled to all the warranties and other collaterals applicable based on the nature of the individual products.

1. The company has made every effort to display the Products that appear on the Website as accurately as possible. However, any deviance in appearance in actual product cannot be held as false or misrepresentation against the company.

1. Warrants and representation to the company by Customer

The Customer hereby represents and warrants to website:

1. That the Customer is accessing the Website and transacting at his/her sole risk and is using his/her best informed and prudent judgment before entering into any transaction through this Website.

1. Customer will use the Website for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Website.

1. Customer will provide authentic and true information at all instances where such information is requested by the company. the company reserves the right to confirm and validate the information and other details provided by the customer at any point of time.

1. If upon confirmation the Customer’s details are found not to be true (wholly or partly), the company has the right at its sole discretion to reject the registration and/or usage and/or produce and/or service and further, debar such customer from accessing the Website without prior intimation whatsoever.

1. The address at which delivery of the product ordered by the Customer should be correct, complete and proper in all respects. Customer is completely responsible and liable for the correctness of delivery address details in this regard.

1. Before placing an order customer will check the product description carefully. By placing an order for a product he/she agrees to be bound by the conditions of sale included in the item's description.

1. Pricing Information:

All the products listed on the Website will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. All prices includes GST and other taxes unless otherwise specifically mentioned at the time of transaction. The company may charge delivery charges at its own discretion which may include services rendered by third parties.

1. Delivery of the goods

1. For all home deliveries, the company may charge a delivery fee to the customers. This delivery fee will be added to the billed amount at the time of checkout, while placing the order online.

1. All items will be shipped with an invoice mentioning the price. There is no guaranteed dispatch time and any information about the dispatch time is estimate only and should not be relied upon as such. Therefore, time is not the essence of the contract between the Customer and the company for purchase and sale of Product/services through the Website.

1. If you believe that the products you ordered are not in good condition, or if the packaging is tampered with or damaged, please refuse to take delivery of the package. In case you find an issue with the product after accepting delivery, you may return the said product and seek recourse as per the terms of refund/replacement policy.

1. The company will make its best efforts to service all customer orders accurately and on time. However, if in certain pressing situations (including force majeure) we are unable to fulfil an order, we will not recompense the customer for the delay or the non-delivery of the orders.

1. For Shipping information, Customer has to check within dashboard, Email and SMS for courier name, tracking number and live tracking of parcel.

1. Generally, the delivery time is 3 to 5 working days from placing of order. Any delivery requested beyond jurisdiction of Chennai might take additional time based on the delivery partner of the company.

1. Copyright, Trademark and Licenses

The entire contents of the Site are protected by national and international copyright and trademark laws. The Company is the owner of the copyrights and trademarks of the contents of website. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute, in any manner, the material on the Site, including text, graphics, code, and/or software. You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to the Company a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums, and newsgroups) or by e-mail to the company or by all means and in any media now known or hereafter developed. You also grant to the company the right to use your name in connection with the submitted materials and other information as well as in connection with all advertising, marketing, and promotional material related thereto. You agree that you shall have no recourse against the company or the Company for any alleged or actual infringement or misappropriation of any proprietary right in your communications to the company.

1. Limitation Of Liability

In no event will the company be liable for any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the product/service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service.

The company makes no representations whatsoever about any other website which you may access through this one or which may link to this Site. When you access other websites through our website, please understand that it is independent of website and that the company has no control over the content on that website. In addition, a link at website does not mean that the company endorses or accepts any responsibility for the content, or the use, of such website in any manner whatsoever.

1. Dispute Resolution

1. Any dispute or difference arising out of or in connection with or in relation to this Agreement, its performance, interpretation or breach or otherwise shall be resolved by a mutually agreed arbitration proceedings and the proceedings shall be governed by the Indian Arbitration and Conciliation Act, 1996 or any enactment or modifications thereof.

1. The customer and the company mutually agrees to appoint www.lawvslaw.com to resolve any dispute arising from this agreement.

1. The Arbitration shall be governed by Indian laws and shall be held at online and the proceedings shall be conducted in English Language.

1. The arbitration shall be heard and determined by a sole arbitrator shall be final and binding on the parties.

1. Any legal action or proceeding between Company and customer for any purpose concerning this Agreement or the parties obligations hereunder shall be brought exclusively under the jurisdictions of the Courts of Chennai.

1. Waiver

The company’s failure to insist upon or enforce strict performance of any provision of this T&C shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this T&C. The company may assign its rights and duties under this Agreement to any party at any time without notice to you.

1. Replacements And Refunds

We know the quality of our products and want you to be convinced. We are also looking for a long-term relationship with you and hence will go the extra mile to make sure that you acknowledge the healthy touch of mother nature.

1. If you do not like the quality of any product, please mail us venussupermartindia@gmail.com and we will be happy to make a replacement or cash-back as per the T&Cs. For any cash-back, the delivery charges will be deducted.

1. The request for replacement or Refunds should be made within 1 days of delivery of product with following details to venussupermartindia@gmail.com:
   1. transaction ID/ order number
   2. Reason for refund/replacement (should be reasonable)
   3. Proof of reason mentioned, wherever applicable (like photos etc)

1. The photo/images used to present the products are for demonstrative purpose only. Since the organic products are process-free or undergoes limited process, the actual appearance of the products may not be appealing to the eyes as represented in the labels or photos or images. Hence, the same will not be accepted as valid reason for return/refund/replacement.

1. The reason for refund/replacement may be accepted by the company at its sole discretion and reserve its right to reject the same if it is found to be unreasonable.

1. Once the reason for replacement of the product(s) is accepted by the company, the replacement process will be initiated within 48 hours of acceptance of replacement by the company. In case of refund, once the reason for refund is accepted, the amount will be refunded depending upon the payment gateway partner of the company or any other modes of payment which the company deems fit on a case-to-case basis.

1. Miscellaneous
   1. Although the company will take the required precautions to ensure the quality of the documents available in the website, You hereby understand and agree that the company cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses, or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures, checkpoints and anti-virus to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

1. You assume total responsibility and risk for your use of the Site and the internet. The Website provides the customers related information “as is” and does not make any express or implied warranties, representations or endorsements whatsoever (including without limitation warranties of title or non-infringement, or the implied warranties of merchantability or fitness for a particular purpose) with regard to the service, products and any merchandise information provided through the service or on the internet generally, and company shall not be liable for any cost or damage arising either directly or indirectly from any such transaction. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all information, opinions, advice, services, merchandise, and other information provided through the service or on the Internet. The company does not warrant that the service will be uninterrupted or error-free or that defects in the service will be corrected.

1. This Terms and condition is applicable to sale made through this website and does not include any other channels of sales.

1. You agree to indemnify, defend and hold harmless the Company, its officers, directors, employees, agents, licensors, suppliers and any third party from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this T&C (including negligent or wrongful conduct) by you or any other person accessing the Site.